Refund Policy

Last Updated: December 15, 2024

At Modern Branding & Marketing, we are committed to providing high-quality services that meet our clients' expectations. This Refund Policy outlines our procedures and conditions regarding refunds for our services.

1. Services Covered by This Policy

This Refund Policy applies to all branding, marketing, design, and consulting services provided by Modern Branding & Marketing, including but not limited to:

• Brand strategy development
• Visual identity design
• Digital marketing services
• Content marketing
• Social media marketing
• Marketing consultations
• Workshops and training

2. Project Deposits

For most projects, we require an upfront deposit before work begins. This deposit is non-refundable as it secures your place in our project schedule and covers initial planning and research. The specific deposit amount will be clearly stated in your project agreement or statement of work.

3. Cancellation Before Project Commencement

If you need to cancel a project after paying the deposit but before work has commenced:

• Cancellations made at least 5 business days before the scheduled start date: We will retain the deposit but refund any additional payments made.
• Cancellations made less than 5 business days before the scheduled start date: We will retain the deposit and may charge an additional cancellation fee as specified in your contract to cover resource allocation costs.

4. Refunds for Ongoing Projects

Once work on a project has commenced, our refund policy operates as follows:

• 0-25% Project Completion: If you decide to cancel at this stage, we may provide a partial refund of up to 50% of payments made beyond the initial deposit, depending on the resources already allocated and work completed.
• 26-50% Project Completion: If you cancel at this stage, we may provide a partial refund of up to 25% of payments made beyond the initial deposit, at our discretion.
• Over 50% Project Completion: No refunds will be provided for projects cancelled after they have passed the halfway mark, as significant resources have been allocated and substantial work has been completed.

The exact percentage of project completion will be determined by Modern Branding & Marketing based on our project milestones and deliverables schedule.

5. Service Quality Concerns

We strive to provide exceptional service quality and client satisfaction. If you are dissatisfied with the quality of our services:

1. Contact us immediately to discuss your concerns. We will make reasonable efforts to address issues and make necessary adjustments to meet your expectations.
2. If we cannot resolve the issues to your satisfaction after reasonable attempts, we may offer a partial refund or credit toward future services, determined on a case-by-case basis.

Any request for a refund due to quality concerns must be submitted in writing within 7 days of receiving the deliverable or service in question.

6. Retainer Services

For ongoing retainer services (such as monthly marketing management or consulting):

• Retainer fees are typically charged monthly in advance and are non-refundable for the month in which services are being provided.
• If you wish to cancel a retainer service, you must provide notice as specified in your service agreement (typically 30 days). We do not provide partial refunds for unused portions of a month if proper notice was not given.
• If Modern Branding & Marketing fails to deliver the agreed-upon services in a given month, you may be eligible for a proportional refund or credit for the affected period.

7. Workshops and Training

For scheduled workshops, training sessions, or events:

• Cancellations made more than 14 days before the event: Full refund minus a 10% administrative fee.
• Cancellations made 7-14 days before the event: 50% refund.
• Cancellations made less than 7 days before the event: No refund.

You may transfer your registration to another person at no additional cost if you cannot attend, provided you notify us in advance.

8. Force Majeure

If either party is unable to fulfill their obligations due to circumstances beyond their reasonable control (including but not limited to natural disasters, pandemics, government actions, or other major disruptions), we will work with you to either reschedule services or find an equitable solution regarding payments made. Refunds in these situations will be evaluated on a case-by-case basis.

9. How to Request a Refund

To request a refund, please contact us in writing at the email address or postal address listed at the bottom of this policy. Your request should include:

• Your name and contact information
• Project or service details
• Date of payment
• Reason for requesting a refund
• Any relevant documentation supporting your request

We will acknowledge receipt of your refund request within 2 business days and aim to provide a decision within 10 business days.

10. Payment of Approved Refunds

If a refund is approved, we will process it using the same payment method you used for the original transaction, unless we have mutually agreed to an alternative method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider's policies.

11. Exceptions

We reserve the right to make exceptions to this policy at our discretion. Any exceptions will be handled on a case-by-case basis and do not constitute a change in our overall refund policy.

12. Changes to This Policy

We may update this Refund Policy from time to time. We will notify clients of any significant changes by posting the new Refund Policy on our website and, where appropriate, by email. Changes to this policy will not apply retroactively to payments already made.